About Us

We originally built our business around the needs of public library patrons looking for more personalized technical help, but we are happy to offer our services to all home users. With over 40 years of experience in the technology field we recognize that everyone’s needs are different. We believe in meeting our customers where they are and getting them to the next level.

Our Story

We spent much of our careers planning, implementing, and managing IT systems in public libraries. In that time we encountered many patrons who asked for help with their personal technology. While libraries generally offer minimal assistance they are unable to offer more in-depth assistance, or in-home help. In light of that, we built this business around the needs of home users who need more personalized technical help that cannot be provided through other resources. We are here for you.

Our Beliefs

Mission

We are committed to providing high-quality technology service, support, and training that helps our customers succeed. We believe in providing our customers with a better understanding of online safety and privacy and offer several services to meet that goal.

Vision

Our vision is to become the trusted partner for home users, helping them master technology, protect themselves online, and preserve their privacy in an interconnected world.

Values

We believe in integrity, honesty, and fairness in everything we do. We build trust by delivering reliable technology support and clear guidance. We respect our customer’s time and unique needs.

Goals

Our goals are simple: provide you with the technical help you need in a way that you can understand, relate, and learn. There are no ‘dumb’ questions. We understand that not everyone is tech savvy, and that your knowledge and skill set is unique to you. That’s why we dovetail our services with your needs. Technology should not make you stressful, but instead make you successful.